New telcare partnership announced

22 October 2013

Broadacres Housing Association and Harrogate Borough Council have awarded their telecare call monitoring service to Welbeing.

Following a competitive tender Welbeing were chosen to handle nearly 4,000 customer connections with people living in sheltered schemes, other council housing and to residents in the wider community.

In-house support staff who respond to pendant alerts and emergencies and who deal with any equipment problems will continue to remain with Broadacres Housing Assocation. The savings generated by this contract award will be spent on other support services.

Service Manager for Older People at Broadacres Housing Association, Jane Bennison, said:

Having provided our own contact centre for over 25 years it was a daunting process to consider outsourcing.  However, having visited Welbeing we felt very much at home and confident in their knowledge of telecare and the quality of service provided.

We look forward to working together in partnership to maintain the first rate service our customers expect.


Managing Director of Welbeing, Mark Bannister, said:

We are very excited to have been chosen by Broadacres and Harrogate Council to continue to provide the high quality service they have been delivering for many years.

We look forward to working together offering telecare to vulnerable and older people, enabling them to live in their own homes for longer and ultimately making a real difference to people’s lives.

Welbeing is a not for profit company limited by guarantee established by Wealden District Council and Eastbourne Borough Council in February 2005 to facilitate the merger and externalisation of the Lifeline services previously operated by the respective councils.

It benefits from more than 40 years combined experience of providing telecare and supported housing services.  Welbeing focuses entirely on the delivery of telecare and telehealth and now provides services to more than 50 public and private sector organisations and supports over 46,000 vulnerable members of the community.

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