Bettys world famous Cafe Tea Rooms has won the ‘Best Medium Group Restaurant Employer’ in Caterer.com’s annual hospitality awards which were presented by Claudia Winkleman at a ceremony in London.
Bettys was judged in a category which focussed on restaurants or catering establishments which form part of a group and employ between 500 and 1,000 people. The awards celebrate and recognise the very best employers in hospitality as judged by their own employees, in areas such as customer service, teamwork and employee involvement. Staff from Bettys Catering and Retail teams completed an online survey about what it is like to work at one of the Bettys branches.
Janine Porter, Assistant Front of House Manager at Bettys Cafe Tea Rooms in York, has been working with the business for over three years. She was one of the people who nominated Bettys for the award.
I applied for my position with Bettys after visiting as a customer and loving everything about the full experience, and dreaming of being able to be a part of it.
Bettys is different from any other company I’ve worked for because of the feeling of family and the sense of togetherness in the business. Every one cares for each other and this is something truly special which I had not experienced before. Each and every one of our team members truly cares about our customers’ experience and aims for them to have the most enjoyable time possible. Our regular customers are part of our extended family and they seem to feel they are too. We know them on a personal level. It is lovely when they pop in or give us a wave as they walk past the window. We are so lucky to work in an environment which is so positive and welcoming.
Bettys has six Cafe Tea Rooms across Yorkshire, including the centre of Harrogate, at the RHS Gardens Harlow Carr, two in the centre of York and one in Northallerton. Bettys was founded almost 100 years ago with the first branch opening in Harrogate in 1919. The Cafe Tea Rooms remain hugely popular, and welcome thousands of visitors each year. Bettys popularity continues to grow year on year and the business now delivers its specialities by post to homes all over the world.