Harrogate (HG) postcode area is receiving some of the best quality postal services from Royal Mail in the UK, new independent research has found.
The HG postcode area beat the annual First Class mail target during 2011 and 2012 with 93.7% First Class stamped and franked (meter) mail arriving the next day, above the target of 93%, and well ahead of the minimum standard of 91.5%.
This follows a strong target beating performance between January and March where 94.1% of First Class mail was delivered in the HG postcode area.
The recent target beating performances by Royal Mail’s postmen and women were delivered as the company continues its huge modernisation programme, one of the biggest transformations underway anywhere in UK industry. New technology and better equipment is being deployed progressively nationwide and the working practices of postmen and women are changing. This includes the HG postcode area where changes to deliveries are enabling Royal Mail to respond to a changing mailbag and deliver more packets and parcels safely and securely to customers.
Royal Mail’s Regional Operations Director for the North East of England, Alison Wright said:
Royal Mail’s target for next-day delivery of First Class mail is one of the highest and most challenging next-day performance targets in Europe. We are extremely pleased that we are delivering a high quality service for our customers. It’s down to our local postmen and women who are determined to deliver the best possible service to our customers.
The results are published today in the latest Royal Mail quality of service report covering the final quarter of the financial year, 2011 – 2012. Independent measurement of the performance of more than 950,000 sample letters, packets and parcels posted to nearly 5,600 addresses across the UK was used to compile the report.
The report showed that the overwhelming majority of all items of mail handled by Royal Mail – which delivers 59 million letters, packets and parcels in an average day to nearly 29 million addresses – arrived safely, on time at the correct destination.