Andrew met Jo Medd, the Senior Branch Manager, and Emma Brierley, the local Branch Manager, who told him how banks are working together to stop fraud. Banks have adopted the Banking Protocol which is a partnership between them, police and trading standards.
The protocol provides immediate support via the 999 service and is often used to prevent fraud as it is happening. The Banking Protocol has been rolled out nationwide and last year saved customers £11.5m and resulted in 116 arrests.
Mr Jones commented:
With the growing number of scams and their complexity, safeguarding bank customers is more important than ever. That is why I was pleased to hear the steps being taken to prevent fraud, intercept fraud as it is happening and arrest the perpetrators. The success of those actions is reassuring.
While we all have responsibility for the security of our accounts, it is inevitable that sophisticated hoaxes and skilful confidence tricksters will, from time to time. It is good therefore that the banks are providing a robust and successful line of defence to bolster measures put in place by customers.
Anyone wanting advice on preventing fraud should speak to their bank or visit www.actionfraud.police.uk