Harrogate bar forced to close while management restructure implemented

8 December 2013

The Den in Harrogate has been forced to close this weekend following changes within the management team.

The bar, on Cambridge road in the the town, closed its doors on Friday evening (6 December 2013) while they sort application for a new named licensee for the premises.

The bar was previously called Vanilla Bar and before that Crabtrees. It has recently been subject to an extensive refurbishment program to develop it into a modern bar.

Things have not been plain sailing however, there have been problems in the past with social media comments from the venue using inappropriate language and causing offence.

The bar is owned by Robert Taylor who took the decision to temporarily close. He will now take a more active role in the day to day running of the premises, including taking on the new named licensee and overseeing the social media presence.

Robert said

The Den has temporarily closed its doors while the licencee name is changed.

Due to change in management we have been forced to do this and it will likely take a few days.

We would like to apologise to our customers for the disruption and we are very much looking forward to re-opening and welcoming back our existing and new customers.

Since re-branding the venue as the Den, we have spent a significant amount of money refurbishing the premises and looking at the customer experience.

The customer experience and image of the business on social media has not always been as it should have been, especially in the recent months. I would like to apologise for that and any offence caused, I can give assurances that things will change.

Over the next few weeks we will continue to work hard at making the Den the place it should be, and we welcome all feedback.

We greatly appreciate your support and understanding.

The bar is expected to reopen in the early part of next week.

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