HempWell, Yorkshire’s leading seed-to-shelf CBD producer, is proud to announce that co-founder and CEO Lisa McWilliams has been shortlisted for a Customer Service Excellence Award at the Dynamic Awards 2026, hosted by Platinum Media Group. Notably, this marks the second consecutive year that Lisa and HempWell have received this recognition, a testament to the company’s enduring commitment to putting customers first.
The Dynamic Awards celebrate outstanding achievement in business, and the Customer Service Excellence category recognises organisations and individuals who go above and beyond in delivering exceptional, meaningful experiences to their customers. For HempWell, this shortlisting reflects what has always been central to its identity: genuine, personalised care grounded in transparency and trust.
Since founding HempWell in 2017, Lisa has built the company around a simple but powerful belief – that customers navigating complex health journeys deserve honest guidance, not marketing claims. Under her leadership, HempWell has grown from a start-up at the University of York’s Innovation Centre into a multi-location business with stores in York, Brighton, and Harrogate, serving more than 70,000 customers across the UK.
Lisa’s approach to customer service is woven into every aspect of the business. From in-store consultations and a human-led webchat service to a flexible subscription model and individually tailored support, HempWell’s service is always designed around the individual. Staff undergo continuous training in product knowledge, scientific research, and sensitive communication.
The results speak for themselves, with exponential subscription growth and consistently positive reviews across Google, Trustpilot, and Lipscore reflecting a community built on genuine trust and care.
Lisa said:
Being recognised in this way, for the second year running, means a great deal.
Our team works incredibly hard to ensure every customer feels heard and supported, and this acknowledgement is truly a reflection of their dedication.
The Dynamic Awards 2026 ceremony will be hosted by Platinum Media Group. HempWell’s shortlisting in the Customer Service Excellence category further cements its reputation as one of the UK’s most trusted and customer-focused wellness brands.
