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The improvements to the branch, which is based at 21 James Street, are part of a £45 million investment programme by the Bank to upgrade facilities to meet changing customer needs. The programme includes a UK-wide programme of branch relocations and refits plus improved and new mobile and internet banking services.
The branch has undergone a complete redesign and now houses an open plan banking hall, a new reception pod, three counter positions and two private interview rooms.
Sarah I’Anson, Branch Manager, said:
We are delighted with our newly formatted branch which underlines our commitment to Harrogate.
We will continue providing the great personal service our customers expect whilst offering an enjoyable place to do banking.
Steve Fletcher, Director, Retail Banking, said:
While customers’ needs are changing and we are delivering new services to meet them, branches continue to be a really important part of how we serve our customers.
This is a fantastic new format branch on James Street and we’re looking forward to continuing to serve the local community from our modern new home.
The Harrogate branch is open from 9:15am to 4.30pm Monday to Friday and 9.15am to 1.15pm on Saturday.