The health and social care regulator has rated a charity’s domiciliary care service as ‘Good’.
The Care Quality Commission (CQC) praised all five key lines of enquiry – safe, caring, effective, responsive and well led – at Care@ Carers’ Resource.
Carers’ Resource is a local charity supporting more than 16,000 unpaid carers in the region. It’s not-for-profit paid-for care service Care@ Carers’ Resource provides personal care to people aged over 18 who are living in their own homes in the Bradford, Craven and Harrogate districts.
The CQC report said: There was an excellent, person-centred culture in the service, driven by a committed management team that led by example and supported their staff at all times.
Staff were passionate about providing excellent care and support that was tailored to and respected each person’s individual needs and preferences. People’s care plans were detailed and person-centred.
It added that staff had a “good understanding of safeguarding” and clients and their relatives spoke highly of the personalised service provided by a team of regular care staff, who knew them well. Staff arrived on time and stayed the full length of a visit, it added.
Care@ Carers’ Resource service manager Sam Dawson said: We are delighted to receive such a positive report which reflects the hard work the team has put into achieving this.
This has been a whole team effort in ensuring we deliver care to highest standard. It is encouraging to read that our clients and their families describe our staff as ‘wonderful, brilliant, caring and gentle’.
The report gives us a great foundation to develop the service so it reaches an outstanding rating, and we are learning and using the feedback to improve our services.
Read the report at www.cqc.org.uk/location/1-2164949965