Andrew Jones MP

Andrew Jones MP gets ‘at-a-click’ consumer advice

Andrew Jones MPUsed cars, saving money on your energy bills and dealing with dodgy builders are just some of the issues local MP Andrew Jones got to grips with as he surfed Citizens Advice’s new online consumer advice at during a launch event held in Parliament.

Andrew, who is Patron of the local Citizen’s Advice Bureau’s new office project, launched the online service in Westminster welcoming the new ‘at-a-click’ features including top tips, interactive letters to help consumers to make a complaint and details of what to do next to solve your consumer problem.

Mr Jones said:

Consumers need good, easy to understand advice which explains their rights and what they can do to solve the problem. The new online consumer advice from Citizens Advice offers just that and I think it will go a long way to helping my constituents sort out consumer problems.

Andrew got a whirlwind tour of the new online advice which includes template letters people can use to complain about things like faulty goods or a poor standard of work – and letters cancelling a purchase made on the internet or over the phone.

Mr Jones continued:

There is a huge range of new advice topics from problems with rogue traders to generating your own energy, scams and unfair trading practices – including misleading the consumer and aggressive selling.

One of the things I found really exciting and helpful were the new decision trees. These are interactive question and answer tools, guiding you through how to deal with specific problems. Topics include holiday companies going out of business, garage repairs and services and faulty goods.

The new online advice is part of the new Citizens Advice consumer service, which also provides over the phone advice. Anyone looking for phone advice on a consumer issue can call 08454 04 05 06. The phone service is available from 9am to 5pm on weekdays.

You can find all of the new consumer content on Adviceguide at


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