TV’s Phil Spencer rewards Harrogate letting agent for customer service

20 April 2011

Yorkshire Letting Agents Angus Roberts, who have recently opened an office in Harrogate, are celebrating this week after winning the Silver Award for Letting Agent of the Year in the Yorkshire and Humber region at the Estate & Letting Agent awards (ESTAs) for the second year running.

Phil Spencer Angus Roberts
Angus Roberts’ Emily Thwaites, Phil Spencer, co-owner David Waterhouse from Angus Roberts


Committed to excellent customer service, the Angus Roberts team beat off local competition and were recognised in front of hundreds of industry professionals at the annual ESTAs on 15th April in London, hosted by Channel 4’s Phil Spencer from Location Location Location.

The competition determines the best letting agents in the country through research carried out amongst landlords who are asked a series of questions about the service they have received.

Angus Roberts’ attitude that the customer is king has led to them being nominated for the second year running for the title of Letting Agent of the Year for Yorkshire & The Humber, at the Estate Agent of the Year Awards. Both years they have taken home the silver title beating off many of the large chains and their local competitors.

Angus Roberts Director David Waterhouse said: “We’re absolutely delighted to have won the award for the second year running. At Angus Roberts we work hard to ensure our clients needs are always put first and we’re really pleased this has been recognised at such a prestigious event.”

Angus Roberts has serviced the needs of Wharfe and Aire Valley landlords for the past 5 years from their Ilkley base, but has recently expanded into the Harrogate region. The decision was made thanks to them already having substantial demand from Harrogate based clients before they opened the doors.

The opening of the new Harrogate office is welcomed by a number of long-term customers who own properties across the region and refuse to turn to another agent. Angus Roberts co-owner Simon Coulthurst said: “We have a set of clear brand values that we live by, and that all our staff are bought into. By ensuring that we are taking this customer driven approach we are not only seen to be different to our competitors but as members of ARLA (the regulatory body for the industry) we’re also working to try and generate a better reputation for the lettings industry as a whole”.

“We’re passionate about property in Yorkshire and our experts have specialist knowledge of both property marketing and property management, understanding both legalities and logistics that make our clients lives easier.”



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