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Police Commissioner spends £44K on research into non-emergency 101 use

A contract of £43,900 has been awarded to a Harrogate research company “The Buzz” to look at the use of non-emergency police number of 101.

The Police and Crime Commissioner, Julia Mulligan said:

My job is to speak up for the people of North Yorkshire, and they have told me loud and clear that they are unhappy with the 101 system.  Police forces hands are tied to a certain extent with the system being a national one, but the police need to do what they can to make it work locally for the communities of North Yorkshire.

At the same time the review will look at other ways the public might want to contact the police.  I am keen for this to be as quick and easy as possible.

In the interest of the public I will publish the report as soon as possible after it has been finalised.


A spokesperson for the Police and Crime Commissioner said:

There have been a variety of comments made during Julia’s surgeries and this is why she has called for this survey.

The work will help inform Julia and North Yorkshire Police about how they can improve the service offered via the 101 system specifically, as well as how to better deal with non-emergency contact more generally.  One of the other central goals of the review is to investigate where North Yorkshire Police could increase the services it offers online, for example tracking the progression of investigations.

The Police and Crime Commissioner office were unable to provide any information on the number or areas of concerns raised by the public.

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