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New role of ambassador created to further enhance customer experience at health club

A Harrogate health club has appointed a new “ambassador” to further improve its customer service experience.

Chris Mason (pictured), a former membership manager of The Academy, has returned to the club to take on the newly-created role.

Over the last 19 years, the club has positioned itself as one of the region’s leading health clubs and attracts members from as far away as Ilkley, Leeds, Wetherby, Boston Spa and Ripon.

The Academy Managing Director, Philippa Shackleton, said:

The aim of the Club Ambassador is to further improve and provide excellent customer service to our members with a view to enhancing their experience with us.

Chris will be on hand to provide members and guests, using our facilities, with any help and advice they might need on any aspect of the club’s products and services.

Our people are key to our success and Chris’s job is to ensure we continue to deliver excellent customer care so that everyone’s experience is positive and enjoyable.

In order to make Chris as assessable as possible, he is not office based, but ‘front of house’ in all departments on a daily basis.

The club, located on Oakdale Place, has recently purchased a wide range of new equipment as part of a considerable investment program that will continue over the coming year.

Chris said:

The aim of my role is to act as a member liason, providing advice, assistance and support to all our members. I will be armed with a ‘tablet’ allowing me to assist them, by providing a one-to-one personal service.

Operationally, the role gives the management team an additional set of eyes and ears to ensure the club runs efficiently and effectively.

As part of my role, I’ll be helping them make bookings for gym reviews, classes and inductions, which members can now also do on line! Logging suggestions and comments and answering any queries they may have.

The club has a fantastic team and I’m delighted to be back working with them again. The equipment is first-class and I’m relishing the opportunity this new role offers both myself and the members.

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